 | Terms And Conditions |  |
About Us
CHRISTMAS OPENING TIMES
We are closed from 5pm Friday 23rd December 2011 until 9am Tuesday 3rd January 2012. Any orders or enquiries placed during this period will be processed when we re-open in January.
MERRY CHRISTMAS AND A HAPPY NEW YEAR!
Riviera Multimedia Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales@rivieramultimedia.co.uk Please advise us within 24 hours of delivery of any breakages or damaged goods.
Our Contact Details
Riviera Multimedia Ltd
Unit 32, Carrwood Road
Grange Lane Industrial Estate
Stairfoot, Barnsley, South Yorkshire
S71 5AS
Phone:+44 (0) 1226 730606 Fax: +44 (0) 1226 732112 Email: sales@rivieramultimedia.co.uk
VAT Reg No: 657862292 Company Reg No: 4242294 |
Making A Purchase Making a purchase could not be easier.
Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart.
After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.
PAYMENT (4 Options)
Option 1: Credit card payment through our payment gateway SAGEPAY
Option 2: Pay using your PAYPAL account
Option 3: We will call you for credit card details over the phone. Please Note: This option does not guarantee that the order will be shipped the same day. To be sure CALL US with your card details 10-15 minutes after placing your order on-line. (01226 730606)
Option 4: On account - You must set up an account with us first and be approved.
If you are shopping in the UK or anywhere else, place your order and your credit card company will convert the transaction to Pounds or your own currency.
We accept various credit cards.
You may send your credit card information via the Internet or Fax only.
Pictures shown do not necessarily represent stock items and are for reference only.
Products are subject to change without notice. It is recommended that if in any doubt to request sample packs.
Riviera Multimedia reserve the right to refuse or cancel any order and refund money owed.
For all orders: The contract is concluded when Riviera Multimedia dispatch all items ordered.
Delivery addresses: Please note that we can only deliver to either the address that is registered to the card used for payment, or a registered business address. We reserve the right to cancel any order and refund in full.
Adding to orders: We understand that occasionally you may need to add to an order that you place with us. We will always try our best to make it possible if you do need to add anything, but please bear in mind that once an order is packed and palletised it is not always possible for us to add items. In this case we would apply the extra shipping charge to cover the cost of the extra dispatch.
Please read carefully
Any Order placed by the Customer with Wholesale-Media Ltd shall be deemed to be an offer to buy the relevant goods or services subject to these Conditions, and acceptance by Wholesale-Media Ltd of any Order placed shall be or be deemed to take place in England which is the jurisdiction with which the contract between the parties will have the closest connection.
Any Order placed and accepted shall be subject to the laws of England and Wales whose courts shall have exclusive jurisdiction in respect of all matters arising out it and in relation to any business contracted between the parties.
All goods remain the property of Riviera Multimedia Ltd until paid for in full. |
Shipping And Handling Each item has a weight, when you go to the checkout the total weight is identified and a charge for that weight is added to the cost.
Please Note :
If you enter the wrong postcode or address while making a purchase on the internet website and we subsequently send the goods to the wrong address, we will re-ship the goods but the re-shipping costs will be at your own expense!
we do not charge for handling
Your Shipping Instructions
If you specify instructions as to where you want your delivery to be 'placed' (eg. "Please leave round back in shed") and the delivery is subsequently damaged or stolen Riviera Multimedia Ltd and our couriers take no responsibility. You are in essence waving your right to a "signed for" delivery and therefore your delivered product(s) are at risk!
Some areas of the UK are NOT available for next day shipping. Please call to check on 01226 730606
International Shipping Rates:
Our website will calculate the shipping for most European countries. Some areas, such as offshore islands and remote delivery areas, will not be covered by the standard shipping charges. We therefore retain the right to check shipping rates before dispatch and charge additional fees where applicable - we will ALWAYS confirm with you before charging additional shipping.
Some items such as INKS and AEROSOLS being delivered outside the UK may require a different shipping method. We may need to contact you and adjust the shipping price. |
Delivery Schedule We send your order right away. You will normally receive your order within 3 business days. International orders are generally received in under 28 days.
Orders received before 2:30 pm on our system will normally be shipped the same day.
Please Note: The above does not apply to items currently out of stock - please ring us to be sure the items are in stock.
Delivery Problems
Our courier usually delivers within 24 hours (PARCELFORCE / FEDEX / CITYLINK) Note: this is not a guaranteed 24 hour service
Riviera Multimedia Ltd cannot be held responsible for Parcelforce / FEDEX / CITYLINK unforseen problems and therefore do not guarantee a next day delivery
Riviera Multimedia Ltd can not be held responsible for any costs incurred to our clients due to late delivery of products or manufactured items produced by Riviera Multimedia Ltd.
Christmas & New Year
We close on 23rd December 2010 until 4th Jan 2011
All orders during this period will be shipped on 4th Jan 2011
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| Back Orders If your item is not in stock, we will back order for you. You will always have the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero . |
Credit Card Security We use the company SAGEPAY as our PAYMENT GATEWAY. SAGEPAY have millions of satisfied customers. This company uses state of the art 256 bit encryption technology to ensure that your credit card details have maximum security.
There is an option when purchasing to be asked to be telephoned for credit card details if you prefer. |
| Guarantee We guarantee your satisfaction. Any problems will be attended to immediately by our staff. Please call us on the numbers below. |
Reaching Us If you need to reach us, please email us on sales@rivieramultimedia.co.uk, alternatively, you can call on International +44 (0) 1226 730606 or fax us on +044 (0) 1226 732112 or write to us at
Riviera Multimedia Ltd
Unit 32, Carrwood Road
Grange Lane Industrial Estate
Stairfoot, Barnsley, South Yorkshire
S71 5AS |
Privacy Policy Riviera Multimedia Ltd do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.
If you place an order with us we may, from time to time, send you emails containing our latest products and offers. You can opt out of receiving these emails at any time by clicking the "unsubscribe" link in the email or by sending us an email requesting to be removed from the list. |
Returns Policy Riviera Multimedia Ltd
Unit 32, Carrwood Road
Grange Lane Industrial Estate
Stairfoot, Barnsley, South Yorkshire
S71 5AS
Please call Riviera Multimedia Ltd on 01226 730606 or email on sales@rivieramultimedia.co.uk
Please quote the (last 5 digits of your order number) stating clearly any discrepancies in your order or any delivery breakages and we will contact you with a returns number.
There are many reasons why items ordered may need to be returned to Riviera Multimedia, the most common reasons are covered within the following paragraphs. Any other instances that may not be covered below, will be subject to negotiaitions between Riviera Multimedia and the customer in question.
You have received incorrect Items from Riviera Multimedia. (e.g. not the items that were ordered)
- In this instance, Riviera Multimedia will take full responsibilty and will collect the incorrect items from an address specified by the customer, replacements will be shipped the same day. Riviera Multimedia will cover the cost of both the collection and the re-delivery of the replacements.
You have ordered the wrong goods from Riviera Multimedia
- In this instance, Riviera Multimedia cannot be held responsible for any mistakes made by the customer when ordering Items through our website. The goods received must be sent back at the customers own expense. Replacements will be issued upon receipt of the returned items. The customer will be liable to cover any cost incurred for the re-shipping of replacement goods. The customer will also be liable for any broken / lost / stolen items when in transit back to Riviera Multimedia.
You ordered the goods but no longer need or require them
- In this instance, Riviera Multimedia Ltd will take back the goods - any further shipping charges will be paid by the customer. If Riviera Multimedia are required to collect unwanted goods, the collection charge will be paid by the customer. Original shipping charges cannot be refunded.
Riviera Multimedia reserve the right to certain stipulations regarding products being returned:
i) All items must be returned in a re-sellable condition. Any items returned that are found to be damaged in any way, cannot be replaced or refunded under any circumstances
ii) Riviera Multimedia Ltd can only accept the return of unused / unopened items. Any items returned that have been used, opened or tampered with in any way cannot be replaced or refunded.
Breakages
We will not replace damages for international shipments (we will only refund the cost of the damages)
This includes: Northern Ireland, Republic of Ireland, Other Offshore Islands
UK-Mainland
Riviera Multimedia will attempt to refund or replace any items delivered damaged, subject to the following terms:
All Items Received Must Be Checked Upon Delivery
If you suspect breakages within your shipment, you MUST sign for the delivery as Damaged.
- If you DO NOT sign for the delivery as damaged, and breakages are discovered upon closer inspection, you MUST report the exact amount of damages to us before the end of business on the day that the delivery takes place. Call us on: 01226 730606 or email us on breakages@rivieramultimedia.co.uk
PLEASE NOTE: Any broken items reported after the day of delivery CANNOT be replaced or refunded.
- If you DO sign for the delivery as damaged, you MUST report the exact amount of damages to us within 5 days from the date that the delivery took place.
PLEASE NOTE: Any broken items reported after 5 days from receipt CANNOT be replaced or refunded.
Photographs Of Broken Items May Be Required
Riviera Multimedia will only replace or refund broken items delivered if the above conditions have been adhered to.
Faulty media must be sent back to us (after a returns number has been allocated via telephone) to the address above to enable us to do a full test on the media.
If this media is found to be faulty (and not incompatible with your equipment) a full refund (or replacement) including shipping charges will be given.
If alleged faulty media is returned to us, and is found to be in good working order, then a charge of £10 plus return shipping charges will be applied.
Customers have 21 days from receiving goods to report any faulty media purchased. Incompatibility problems (in particular dvd-r & +r) should be returned to us in its original packaging and in good condition. Only the un-opened media returned will be replaced. Re-Shipping charges will be incurred. Customers have 21 days from receiving goods to report any incompatibility problems with any media purchased.
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